Libraries
Marshall Public Library's Story
by Nancy Claypool, Library Director
Marshall, Illinois
The availability of broadband in communities is an important component to any plan to narrow the “digital divide” that separates those who can afford expensive electronics and connection fees in their homes and those who cannot. Our library provides this service on an equal basis to all of our patrons (unless under 18 and without parental permission) and even to those who are traveling through town and need a place to get connected. Many folks use our public computers to create resumes, conduct job searches, do research on prospective employers, and contact them by email. Email is used by many to connect with far away family members, pay bills, register for unemployment and other government benefits, and much more. Some who have a dial-up connection at home stop in the library for a faster connection or to download larger files than their home computer can handle. People of many ages and stages use our computers and Internet connections to take college exams and professional licensing exams, in addition to taking online classes and communicating with teachers. Younger students research and write reports for primary and secondary school assignments, or make digital presentations for school. More recently, patrons have been coming to the library to download digital books and other resources for free and get valuable assistance with this from library staff. Some bring their own laptop computers and use our wireless signal within the library. Patrons can also use library computers to search for and order library materials from other libraries in the state that can then be delivered to them here in their home library for free.
Running a library without a reliable broadband connection would be very difficult and frustrating in this digital age, as well. The library staff connects with our patrons through email, Facebook, and our web site to answer questions and also to promote library programs and events. We are constantly connected to other libraries through our circulation platform that allows staff members to search for, order, and redirect library materials to and from other libraries all over the state and nation. We know where every item in our collection is at all times because of this. We can also answer reference questions using online databases and other digital resources, even on a 24/7/365 basis through our website and a cooperative service with other libraries. Staff members take online training and attend web conferences in order to save costly travel expenses. Our head librarian orders all of our books and other materials and supplies online, where she also connects to blogs and sites that help her make informed purchasing decisions based on trends, cost analysis, and testimonials by other trusted library sources. The state library requires nearly all reports and grants be submitted digitally, which saves on postage expense and time. The library director stays connected with library trustees and sends meeting information, training opportunities, and other important information through email. There is almost no segment of the library that does not utilize our broadband connection in order to conduct efficient and effective library services to all of our patrons and the many others with whom we interact